Refund policy

 

Return & Refund Policy

We value our customers and aim to provide the best shopping experience possible. If you are not fully satisfied with your purchase, you may request a return under the following terms and conditions.

 

Return Eligibility

• Returns are accepted within 5 days from the date of delivery.

• The product must be unused, unwashed, and in its original condition, including all original packaging and tags.

• Any product that shows signs of use or damage caused by the customer will not be eligible for return.

Return Shipping Fees

• Return shipping costs are the responsibility of the customer.

• If the return is due to a mistake on our part (such as receiving a wrong item or a damaged/defective product), we will fully cover the return shipping fees.

 

Refund Process

• Once the returned item is received and inspected, we will inform you of the approval or rejection of your return.

• If approved, the refund will be processed after deducting shipping fees (if applicable).

• Refunds will be made using the same payment method used during purchase, within a reasonable processing time.

 

How to Request a Return

• To request a return, please contact us through the Contact Us page within the return period.

• Our customer support team will assist you with the return steps and shipping details.

 

Important Notes

• Cash on Delivery (COD) orders will be refunded via bank transfer or wallet, as agreed with the customer.

• We reserve the right to refuse any return that does not comply with the above conditions.